No matter how demanding the application, HTC is equipped to take your part from raw material to finished product within one organization. Our experience with plastic and metal components combined with our precision manufacturing process are what makes us a primary supplier for multiple industries. HTC makes the hardest jobs easy with our skills and reputation of customer satisfaction.
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01 Offer
▶ Provide drawings (formats: CAD, PDF, JPG, STPD) or samples Information include: quantity required, material, precision tolerance, surface treatment and special requirements. Our factory can modify or design the drawings appropriately according to customer needs. Direct drawings to email zou@htcmetal.com.cn
▶ The response time for quotation is given within 5 minutes at the fastest and 24 hours at the slowest, except for special circumstances, to ensure that customers who receive drawings or samples will reply in time.
02 Price
▶ Negotiate with customers and promise to do our best as a team to offer lower prices. But price is not the standard factor of our service, quality, delivery time, after-sale service and service attitude are equally important.
03 Proofing confirmation
▶ Provide pre-production samples before customers place mass production orders, and start mass production preparations after customers sign the samples for confirmation
04 Order payment
▶ The delivery time is determined from the time of receipt of the customer's order and payment
05 Delivery date
▶ Production time: You can communicate with us anytime and anywhere through various platforms such as telephone and email, and keep abreast of the processing progress.
▶ Logistics delivery: The delivery method needs to be negotiated by both parties. For relatively small products, express delivery is generally the main way, and for relatively large or heavy products, it is sent by logistics.
06 After-sales service
▶ After the customer receives the product, if the product does not meet the requirements, we will first analyze where the problem lies. If it is our processing error, we will arrange for a redo or a full refund as soon as possible. If it is caused by the buyer's wrong drawings If the product is scrapped, it will be discussed separately. Any problem can be solved satisfactorily through communication and negotiation until you are satisfied.
