If non-conforming products are found, the internal review process is first performed to re-determine the results. In the case of disputes, it will be sent to a third-party testing agency for testing, and the final judgment will be based on the third-party testing results.
▶IDENTIFICATION OF NON-CONFORMING PRODUCTS
For the found non-conforming products, post red non-conforming labels to identify them to prevent unintended use.
▶STORAGE OF DEFECTIVE PRODUCTS
All unqualified products are set up in a special area for unqualified products for isolation and storage, and special personnel are responsible to prevent mixing with qualified products.
▶DISPOSAL OF UNQUALIFIED
Periodically review and discard non-conforming products. All products released under concession must be reviewed and approved by the customer and the person in charge of quality.
▶CORRECTION AND PREVENTION
All unqualified items must be rectified internally. When external suppliers are involved, the management department will propose rectification and assessment notices to prevent the recurrence of unqualified situations.
In addition to returning and exchanging goods for complaints from customers due to product quality issues, the quality team will also initiate a customer complaint rectification process to deal with the complaints in a timely manner.