About process
Your current location:/ABOUT PROCESS/QUALITY ASSURANCE CAPABILITY / AFTER-SALES AND CUSTOMER SATISFACTION MANAGEMENT
▶QUALITY COMMITMENT
Perform after-sales service in accordance with national and industry standards to provide you with product quality assurance that meets laws and regulations.
▶TECHNICAL SUPPORT
If you have technical problems in the use of the product, engineers can provide you with technical support in various fast and flexible ways such as telephone, video, and on-site.
▶PRODUCT INFORMATION
Pay attention to the official account, website and other channels, you can learn about: knowledge sharing, application solutions, standard interpretation, case analysis, online customer service can solve difficult problems for you.
▶VISIT AND EXCHANGE
Regularly invite customers to the workshop to visit and communicate, you can understand the whole process of providing you with high-quality services on the spot. Engineers can also come to your company to popularize knowledge, share and discuss with you.
▶RECEIVE COMPLAINTS
There are sales specialists to receive all kinds of complaints about your products and services, and classify them according to the content of the complaints, which improves the processing efficiency and effect.