Customer satisfaction is the key to continued successful development. Because it is necessary to ensure that our products and services are in the interests of our customers, prices, timeframes, quality and environmental protection, as well as competition.
We have planned the necessary processes according to the needs and expectations of our internal and external customers. Our management system and various management system software ensure that all process possibilities are identified and incorporated into the improvement process. We plan, execute and improve our processes with due consideration to quality, safety, environmental and compliance issues.
Every employee is responsible for the quality of their work. Our employees implement rigorous business processes and action plans to improve the quality of products and services and increase customer satisfaction.
Ensure that all personnel who have an impact on the quality of products and services have the necessary competencies. Verify the relevant personnel and continue to educate and train them to ensure the continuous effectiveness of personnel qualifications and the continuous improvement of their abilities, and to choose the right people to do the right things.
We ensure the quality of our products and services, not by improving errors, but by avoiding them up front. Each employee actively participates in this process with their own ideas and suggestions. We are always looking for the best solution to provide customers with innovative products and services.
There are operating standards for the operation of each process to ensure complete and consistent execution of each operation. All standards are documented and processes are regularly reviewed and updated.
The use of internal and external documents has been reviewed, and the documents used are controlled, issued, recycled, voided, and kept confidential. Always focus on the compliant use of external documents and information.
The inspection is carried out in accordance with the corresponding international and national standards and the customer's ordering standards, and the applicability of all inspection items and standards has been verified before implementation. There are laboratories certified by CNAS for product quality control. For inspection items and methods, see Laboratory Management.
We only source goods and services from reliable suppliers. They must comply with the relevant laws and comply with all necessary requirements for suppliers. According to the planned process, suppliers are selected, evaluated, and continuously inspected, and timely measures are taken according to the supplier's ability performance to ensure the conformity of products and processes.
The whole process of product receipt, release and delivery is carried out in accordance with international, national and industry packaging specifications, storage environment, and logistics and transshipment standards. Personalized packaging can be customized according to customer needs to provide a full range of logistics services.
Establish a customer service system, according to the customer service concept, set up professional engineers, standardized customer service processes, clear service quality standards, and strict customer service assessment mechanisms to ensure that pre-sale, in-sale and after-sale customer needs are met.
We view customer complaints as opportunities for improvement. We have a complete complaint management process, collect and classify feedback from internal and external sources, use the method of failure cause analysis to find the root cause and take appropriate measures to correct and prevent it.
The quality management system we have established has passed the certification of TUV NORD, and regular internal and external audits are carried out to ensure the continuous adaptability, adequacy and effectiveness of the quality management system.
▶LAWS AND REGULATIONS
We are committed to complying with existing quality, environmental and safety laws and regulations. and make reasonable efforts to ensure that its suppliers comply with applicable laws and regulations.